Contact Us

Whether you have a question about how a tool works, want to report a problem, or have an idea for something new — we want to hear from you.

Email

For all inquiries, reach us at contact@ai-toolbox.ai

We aim to respond within 24-48 business hours. If your message is urgent, please note that in the subject line so we can prioritize it.

What to Include in Your Message

The more detail you provide, the faster we can help. Here is what is useful for common inquiry types:

Bug Reports

  • - Which tool you were using
  • - Your browser and operating system
  • - The file format and approximate size
  • - What happened vs. what you expected
  • - Any error messages displayed

Feature Requests

  • - What you are trying to accomplish
  • - Why existing tools do not cover it
  • - Formats or workflows involved
  • - How often you would use this feature

Common Questions

Before reaching out, check if your question is answered below or in the FAQ section on each tool page.

A tool is not loading or seems stuck+
Try refreshing the page and using Chrome, Edge, or Brave for the best WebAssembly performance. Clear your browser cache if the issue persists. Safari and Firefox work but may be slower with large files.
My file format is not supported+
Each tool page lists its supported formats. If you need a format that is not listed, let us know — we may be able to add support. For video, try converting with our Video Converter to a supported format first.
Processing is slow or fails on large files+
All processing uses your device's CPU and memory. For large files (over 500MB), ensure you have enough free RAM and use a desktop browser. For video splitting, enable Fast Mode to skip re-encoding and process instantly regardless of file size.
Are my files stored or sent anywhere?+
No. Every tool processes files locally in your browser using WebAssembly. Nothing is uploaded to our servers or any third party. When you close the tab, all data is cleared from memory. Read more on our About page.

Business Inquiries

For partnership proposals, advertising inquiries, or media requests, please use the same email address above with "Business" in the subject line. We review all business inquiries and will respond if there is a potential fit.

Legal

For legal matters including DMCA takedown requests, data protection inquiries, or terms-related questions, email us with "Legal" in the subject line. You can also review our Terms of Service and Privacy Policy for more information about how the site operates.